Bilbet Privacy Policy — How Your Information Is Protected

Welcome to Bilbet. This Privacy Policy explains what information we collect when you use the Bilbet platform, how we use it, and how we keep it safe. By using the Bilbet website or app, you are considered to have automatically agreed to this Privacy Policy.

Bilbet believes transparency is the foundation of a trustworthy platform. That is why we are fully open about our data practices. This policy has been developed in compliance with international data protection laws and GDPR.

The Bilbet Privacy Policy is designed with Bangladeshi users in mind. The security and privacy of your personal data is our top priority.

We collect various types of information to create and manage your account and provide our services. Details are listed below:

We only collect information that is genuinely necessary to provide our services. Collecting excessive or unnecessary data is against Bilbet's policy.

Bilbet uses your data for specific, defined purposes only. We never use your information for anything else without your permission. See the details below:

• To create and manage your account and verify your identity.
• To process deposits, withdrawals, and other financial transactions.
• To send promotions, bonuses, and personalized offers (you can opt out of this at any time).
• To ensure platform security and prevent fraud and illegal activity.
• To improve service quality, fix bugs, and develop new features.
• To meet legal obligations and submit required reports to regulatory bodies.
• To promote responsible gaming and identify signs of excessive gambling behavior.
• Your information is never sold to third-party advertisers — that is something we do not do.

Bilbet takes your privacy extremely seriously. We only share your information in limited, specific circumstances — and always in your best interest.

• Payment Providers: Only the information necessary to complete transactions is shared with mobile banking services such as bKash, Nagad, and Rocket.
• KYC Verification Services: Limited information may be shared with licensed third-party services for identity verification purposes.
• Legal Authorities: We may be required to share data to comply with legal obligations under a court order or regulatory directive.
• Technology Partners: Encrypted data may be shared with technology providers required to operate the platform.

Bilbet uses cookies on its website and app to enhance your experience. Cookies are small text files stored in your browser that help remember your preferences on future visits.

• Essential Cookies: These cookies are essential for the platform to function properly. They are used for login sessions and security.
• Performance Cookies: Helps us analyze which pages on the website are used most frequently in order to improve our services.
• Functionality Cookies: Used to remember your language preference, time zone, and other personalized settings.
• Analytics Cookies: Anonymized data is collected to understand user behavior — no personal information is involved.

You can block or delete cookies at any time through your browser settings. However, disabling certain cookies may affect the functionality of some platform features.

Bilbet uses industry-leading security technology to keep your data safe. Our security measures are detailed below:

• 256-bit SSL/TLS encryption — all data transfers are secured.
• Two-Factor Authentication (2FA) support.
• Firewall and DDoS protection measures.
• Regular third-party security audits and penetration testing.
• 24/7 security monitoring team.
• Data backup and disaster recovery planning.

In the event of a security breach, Bilbet will notify affected users as quickly as possible and take the necessary steps. If you notice any suspicious activity on your account, contact our support team immediately.

Every Bilbet user has full rights over their own data. Under GDPR and international privacy laws, you have the following rights:

To exercise these rights, contact our support team. We typically respond to requests within 30 business days. In some cases, legal restrictions may prevent us from fulfilling certain requests — we will explain the reason if that happens.

Bilbet retains your data only for as long as necessary. Information that is no longer needed is automatically deleted after the defined retention period.

• Account Information: Retained for as long as your account is active. May be kept for up to 5 years after account closure for legal purposes.
• Transaction Records: A minimum retention period of 5 years is required under financial regulations.
• KYC Documents: May be retained for 5–7 years after account closure for legal compliance purposes.
• Logs & Technical Data: Automatically deleted after 12 months as a general rule.
• Marketing Preferences: Marketing data is deleted as soon as you withdraw your consent.

After the designated retention period, data is permanently and irreversibly deleted so that it cannot be recovered by anyone in the future.

Bilbet strictly prohibits use by anyone under the age of 18. We actively work to prevent the collection of data from minors.

• Age verification is mandatory at the time of registration.
• Age-related documents are verified as part of the KYC process.
• If an underage account is detected, it is immediately suspended and all associated data is deleted.
• No information is collected from individuals under the age of 18.

Bilbet reserves the right to update this Privacy Policy as needed. Changes may occur due to updates in law, technology, or our services.

• For significant changes, you will be notified via your registered email or an in-app notification.
• Updated policies take effect from the date they are published.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• Previous versions of the policy are available upon request.

The date of the most recent update is shown at the top of this page. We recommend checking this page regularly.

For any questions, complaints, or requests related to the Privacy Policy, please contact the Bilbet support team. We are available 24 hours a day, 7 days a week.

For sensitive data protection requests (such as data deletion or export), please send us an email from your registered email address so we can verify your identity.